DELIVERY AND INSTALLATION PAKAGES

DELIVERY AND INSTALLATION PACKAGES

ESTIMATED DELIVERY TIME on our appliances in stock, area of Montreal: 5-7 working days. Disclaimer: We only deliver to the Montreal area. See the area on the map.
This inconvenience is due to the COVID-19 pandemic. We will inform you as soon as our appliance deliveries can restart towards Quebec and Canada.

What we will do for you

DELIVERY CONFIRMATION

At the time of purchase we will send you a first message (sms or email) to confirm the delivery date you have previously chosen. From 18h, the day before your delivery, you will be able to know the following information:

Your time block on the day of delivery
The number of deliveries before you
The distance and driving time from your home to the nearest delivery point.

This information will be communicated to you using our delivery application CigoTracker. Our delivery team will contact you by phone between 15-20 minutes before arriving at the delivery address.

SET-UP AND INSTALLATION

The delivery team removes the protective transport packaging and installs your new appliance.
We offer installation packages for the appliances in our laundry section.
We DO NOT install or offer to plug in your dishwasher (in accordance with applicable laws).
For other appliances, the connection (electric plug) can be made by our delivery team under certain conditions.

PLUGGING IN YOUR NEW APPLIANCES

All power plugs, water and gas shut-off valves and cabinets must be accessible and in conformity when delivered in order to make the plug-in connections. Delivery agents are not certified technicians (carpenter, plumber or electrician). They may refuse to connect the new appliance.

REMOVAL OF YOUR OLD APPLIANCE AND INSTALLATION PACKAGES

The old appliance removal (including transport or relocation), stacking or de-stacking of stackable units and washer / dryer installation are possible. be sure to add service options and / or installation packages to your cart at the time of purchase.
All packages not used and/or cancelled less than 24 hours before delivery are non-refundable and will not be credited.
The delivery agents will remove any appliances that have been replaced by a new appliance (if you opted for removal appliance when you placed your order). All appliances collected upon delivery and which cannot be revalorized will be sent to a recycling yard so that plastics and metals can be recycled.

LIMITATIONS AND SPECIAL CASES

Some appliances cannot be installed by our delivery agents. We only install appliances in our laundry section.
Please also note that some appliances are subject to delivery restrictions. This information is indicated in the product sheet of the product in question where applicable. Our customer service department will contact you directly.

To ensure a perfect delivery

MEASURE 2 TIMES

Refer to the "Specifications" section on the page of the chosen appliance to ensure that its dimensions are suitable for the future location.
Measure the entrances, corridors and stairs to be crossed at delivery to ensure that they are wide enough to carry the appliance.

CLEAR THE PATH

Ensure that the access path to the designated location is clear and free of obstacles (e.g. snow, ice, furniture, debris).
Ensure that all potential obstacles are removed, including carpets, furniture and personal items.

DON'T FORGET

Don't forget to unplug and empty any appliances we have to remove.
An adult (18 or older) must be present at the time of delivery to sign the receipt of the appliances.
Book your lift if necessary.
Make sure you get a new power kit for each appliance you buy. The delivery agents have no parts for this purpose and are not authorized to use existing connection parts when installing an appliance.

IMPORTANT INFORMATION / DAMAGE

If an appliance turns out to be defective or is damaged during delivery, the delivery team must take it back.
If you notice that the appliance is damaged after delivery, please notify us within 48 hours of delivery. Call the number at the top of your order document.