DELIVERY AND INSTALLATION PACKAGES
ESTIMATED DELIVERY TIME on our appliances in stock, area of Montreal: 5-7 working days
What we will do for you
At the time of purchase we will send you a first message (sms or email) to confirm the delivery date you have previously chosen. From 18h, the day before your delivery, you will be able to know the following information:
This information will be communicated to you using our delivery application CigoTracker. Our delivery team will contact you by phone between 15-20 minutes before arriving at the delivery address.
SET-UP AND INSTALLATION
The delivery team removes the protective transport packaging and installs your new appliance.
PLUGGING IN YOUR NEW APPLIANCES
All power plugs, water and gas shut-off valves and cabinets must be accessible and in conformity when delivered in order to make the plug-in connections. Delivery agents are not certified technicians (carpenter, plumber or electrician). They may refuse to connect the new appliance.
REMOVAL OF YOUR OLD APPLIANCE AND INSTALLATION PACKAGES
The old appliance removal (including transport or relocation), stacking or de-stacking of stackable units and washer / dryer installation are possible. be sure to add service options and / or installation packages to your cart at the time of purchase.
LIMITATIONS AND SPECIAL CASESSome appliances cannot be installed by our delivery agents. We only install appliances in our laundry section.
Please also note that some appliances are subject to delivery restrictions. This information is indicated in the product sheet of the product in question where applicable. Our customer service department will contact you directly.
To ensure a perfect delivery
MEASURE 2 TIMES
Refer to the "Specifications" section on the page of the chosen appliance to ensure that its dimensions are suitable for the future location.
CLEAR THE PATH
Ensure that the access path to the designated location is clear and free of obstacles (e.g. snow, ice, furniture, debris).
IMPORTANT INFORMATION / DAMAGE
If an appliance turns out to be defective or is damaged during delivery, the delivery team must take it back.