Terms and conditions



Date of last update: March 1, 2019

The following general conditions govern and apply to your use or recourse to the site maintained by Appareils R.V. Dupuis inc.
By accessing or browsing the site, you declare that you have read and understood the general terms and conditions of use and that you are bound by them. Please note that we may change the terms of use at any time and without notice. Your continued use of the site will be considered as your acceptance of the revised terms and conditions.

All intellectual property on the Site, with the exception of user-generated content as defined below, is owned by us or our licensors and includes any material protected by copyright, trademark or patent. All trademarks are owned, registered and/or licensed by us. All content on the Site, except user-generated content as defined below, including, but not limited to, text, software, code, design, graphics, photos, sound, music, video, applications, interactive features and other content, is a collective work under Canadian or any other copyright law and is the property of Appareils R.V. Dupuis inc. The material on this site may not be copied, reproduced, republished, uploaded, posted, transmitted, distributed, or modified, in whole or in part, whether in text, graphic, audio, video or executable form, without our written permission.
All rights reserved.

We may provide you with certain information as a result of your use of the Site, including, but not limited to, documents, data or information developed by us, or any other material that may assist you in using the Site or the Services (the "Business Content"). The Company's Content may not be used for any purpose other than the use of the site and the services offered on the site. Nothing herein shall be construed as granting you any license or intellectual property rights.

The ‘’User-generated content" includes communications, materials, information, data, opinions, photos, profiles, messages, notes, hyperlinks, text information, designs, graphics, sounds or any other content that you and/or other users of the site publish or make available on or through the site, except for content that is our property.

If your use of the Site requires an account that identifies you as a user of the Site (a "User Account"):
• you are solely responsible for your user account with regards to the maintenance, confidentiality, security and all passwords related to this account. This includes the activity of any person who has access to your account with or without your permission
• you agree to immediately notify us of any unauthorized use of your user account, services through your user account, a password related to your user account or any other breach of security of your user account or service provided through your user account, and you agree to assist us, as may be requested, to stop or remedy any security breach related to your account
• you agree to provide true, accurate and current user information, as we may request from time to time, and you agree to notify us of any changes to your user information as required to ensure that the information we hold is true, accurate and current.

When you make a purchase on the site, you agree to provide a valid payment instrument. Pay attention to the details of the transaction as the total price may include taxes, fees and shipping costs for which you are responsible.
When you provide us with a payment instrument, you declare that you have permission to use that payment instrument. When you make a payment, you authorize us and the payment service we use to charge the full amount to the payment instrument you have designated for the transaction. You also authorize us to collect and record this payment instrument and any other information related to the transaction.  If you pay by debit or credit card, we can obtain a pre-authorization from the card issuer up to the total amount of the transaction. If you choose to cancel a transaction before it is completed, the funds used for the pre-authorization may not be immediately available on your account. We reserve the right to cancel any transaction if we believe that the transaction violates these Terms of Use or if we believe that by doing so we can prevent a financial loss. In order to prevent financial loss, we may contact the issuer of your payment instrument, law enforcement authorities or any other affected third party (including other users) and may share the details of any payments you are associated with if we believe that such action can prevent a financial loss or a breach of the law.

We may sell goods or services. We are committed to being as accurate as possible with respect to all information about goods and services, including product descriptions and product images. However, we do not guarantee the accuracy or reliability of any information relating to a product and you acknowledge and agree that the purchase of such products is at your own risk.

You agree to ensure payment for all items you may purchase on the site, and you acknowledge and agree that prices are subject to change. When you purchase a physical product, you agree to provide us with a valid email address and delivery address as well as valid billing information. We reserve the right to refuse or cancel an order for any reason, including an error or omission in the data you provide us. If applicable, if the payment has already been processed, we will refund the purchase price. We may require additional information from you before confirming the sale and we reserve the right to place any additional restrictions on the sale of our products. For the sale of physical goods, we may pre-authorize your debit or credit card at the time you place the order, or we may charge your card at the time the order is shipped. You agree to monitor your payment instrument. Shipping and delivery costs and expected delivery dates may change due to unforeseen circumstances. 

The user must send an email to the following address support@rvdupuis.com within the prescribed timeframe depending on the type of product purchased AND obtain a Return Merchandise Authorization (#RMA):
• For new unpackaged, new lightly damaged / used and second-hand appliances, please contact the support at the address mentioned above without delay.
• Within 30 days of receiving the product for all cleaning products EXCEPT Excelsior brand products covered by the WARRANTY. The item must be returned, at the expense of the user, in its original packaging and in the same condition as the receipt. A restocking fee may apply.
• Excelsior brand products covered by GUARANTEE ADORE IT, are refundable at 100% of the suggested retail price ... no questions! If you are not satisfied with the performance of an Excelsior product covered by the WARRANTY WISH it within 30 days of purchase; please call (800) 661-7313 or refer to the terms and conditions of Phoenix AMD's "WARRANTY" warranty.
• Within 30 days of receipt for replacement parts and installation accessories EXCEPT electrical parts and electronic parts. The item must be returned, at the expense of the user, in its original packaging and in the same condition as the receipt. A restocking fee may apply.

NO RETURN / EXCHANGE OR REFUND for plumbing items and parts, electrical parts and electronic parts.


If you are not satisfied with a service that has been sold to you on our site, you can do the following
The user should send an email to the following address: support@rvdupuis.com 
The user must send an email within 30 days of purchase if the service has not been rendered.  You must clearly indicate in your email that you want a refund and the reason for the cancellation as well as your invoice number indicated in your confirmation email.

You agree not to use the Site for any unlawful purpose or any other purpose prohibited under this clause. You agree not to use the site in any way that could harm the site, services or business of Appareils R.V. Dupuis inc. 
You also agree not to use the Site for the following purposes
(a) harass, abuse or threaten another person or otherwise violate the rights of a person
(b) infringe the intellectual property rights of Appareils R.V. Dupuis inc. or any other third party
c) download or transmit computer viruses or any other software that could damage the property of Appareils R.V. Dupuis inc.
(d) committing fraud
(e) create or participate in gambling activities, lotteries or illegal pyramid schemes
(f) publish or distribute obscene or defamatory material
(g) publish or distribute any material that incites violence, hatred or discrimination against any group
(h) unlawfully collecting information about others.

When using our site, you may provide us with certain information. By using the site, you authorize us to use your information in Canada and in any country in which we may operate.
When you register for a user account, you provide us with a valid email address and you may also provide us with certain additional information, such as your name and/or billing information. Depending on your use of our site, we may also receive information from external applications that you use to access our site or we may receive information about you through various web technologies such as cookies, histories, web beacons (also known as "GIF web beacons"), tags and others. 
We use the information collected from you to ensure that you have a good experience on the site. We may also track some of the passive information received to improve our marketing and analytics and, to do so, we may work with third-party suppliers.
If you wish to block our access to any passive information we receive from the use of various technologies, you may choose to disable cookies in your web browser. Please be aware that we will still receive the information about you that you provide to us, such as your email address. 
If you choose to terminate your account, we will store and retain your information for the following period of time: 7 years.
After this time, all information about you will be deleted.

You may not undertake any of the following actions
a) use reverse engineering or disassemble any code or software on or from this site
b) violate or attempt to violate the security of the site by any unauthorized access, circumvention of encryption or any other security tool, data mining or interference with any host, user or network.


We are not responsible for the security of your user account or the content of your account. Use of the site is at your own risk.

You agree to defend, indemnify and hold Appareils R.V. Dupuis inc. and its affiliates harmless from any claim, suit or demand, including attorneys' fees, that may arise out of or relate to your use or abuse of the Site, your violation of this Agreement or your conduct and actions. If we choose to do so, we will choose our lawyer and participate in our own defence.

We may have to interrupt your access to the site in order to perform immediate or unplanned emergency work. You agree that your access to the Site may be affected by an unplanned or unanticipated unavailability for any reason whatsoever, and that we will in no event be liable for any damages or losses resulting from such unavailability.

We may suspend, limit or terminate your user account and your use of the Site at our sole discretion, at any time, without notice and for any reason whatsoever, including the operation or efficiency of the Site or any equipment or network owned by us or by any third party that is disrupted by your use or abuse of the Site or if you have been or are currently in violation of these terms. We will have no liability to third parties, including a third party supplier for any suspension, limitation or termination of your access to the site.

While we have made reasonable efforts to ensure that the content of this site is accurate, we cannot guarantee that the content is error-free, current or complete. In no event shall we be liable for any damage that may result from an error on the site.
We assume no responsibility for any damage resulting from the misuse of the site's content. Nor can we guarantee that the site is available without interruption, error or omission, or that defects are corrected. Nor can it be guaranteed that the site and the servers that make it available are free of viruses or harmful components. The site and its content are provided "as is" and "as available" without any representation, warranty or condition of any kind, express or implied.
If you decide to subscribe to services or features on the Site that require a subscription, you agree to provide accurate and up-to-date information about yourself as required by the applicable registration or subscription process, and to ensure its accuracy by making the necessary updates as soon as possible. You agree to keep confidential all passwords or other account identifiers that you choose or are assigned to you when you register or subscribe to Appareils R.V. Dupuis inc. or its partners and to assume responsibility for all activities related to the use of these passwords or accounts. In addition, you agree to notify us of any unauthorized use of your password or member account. In no event shall we be liable, directly or indirectly, for any loss or damage of any kind arising from or in connection with your failure to comply with this provision.
You acknowledge that we may, in our sole and absolute discretion and without notice, suspend, cancel or terminate your account, your use of or access to the Site or any of its services, and remove and delete any information or content relating to the Site or any of the Services offered (and terminate your use thereof), for any reason whatsoever, including if we believe that you have violated these Terms. In addition, you acknowledge that we will not be liable to you or anyone else for any such suspension, cancellation or termination. If you are dissatisfied with Appareils R.V. Dupuis inc. or any of its services, or with any of these terms, conditions, rules, policies, guidelines or practices relating to the operation of Appareils R.V. Dupuis inc. or any of its services, your sole remedy is to discontinue using the site or service in question.

Communications via the Internet are subject to interception, loss or alteration, therefore, you acknowledge that any information or material you provide electronically by accessing or using this site is not confidential or proprietary, except to the extent required by applicable law and that unprotected e-mail communications over the Internet may be intercepted, altered or lost.
For more information, please visit our website at www.rvdupuis.com/en/privacy-policy

We are in no way responsible for any damage you may suffer as a result of your use of the site, to the fullest extent of the law. The maximum liability of Appareils R.V. Dupuis inc. resulting from your use of the site is limited to one hundred (100) Canadian dollars or the amount paid to Appareils R.V. Dupuis inc. within the last six months, whichever is greater. This applies to any claim including, but not limited to, loss of profits or income, indirect or punitive damages, negligence, civil liability or fraud of any kind.

If you have any questions or require further information, please contact us at the following address: info@rvdupuis.com